Terms and Conditions
Terms and Conditions (Terms of Service)
Effective Date: 12/09/24
By opting in to receive SMS messages from Tustin Legacy Animal Hospital (“we,” “us,” “our”), you agree to the following terms:
1. SMS Messaging Service
By providing your phone number, you consent to receive SMS messages, including updates, promotions, and other relevant content.
2. Message Frequency
You will receive text message reminders for upcoming appointments, and staff communications concerning your pet’s health.
3. Message and Data Rates
Message and data rates may apply based on your mobile carrier’s terms.
4. Privacy Policy
Your information will be handled in accordance with our Privacy Policy, which can be viewed here.
5. Opt-Out Instructions
You can opt out at any time by replying “STOP” to any SMS message. You may also contact us directly at Reception@TLAH-vet.com.
6. Liability
We are not responsible for any charges, errors, or delays in SMS delivery caused by your carrier or third-party service providers.
By opting in, you confirm that you are the owner or authorized user of the phone number provided and that you are at least 18 years old.
We are committed to protecting your privacy and developing technology that gives you the most powerful and safe online experience. This Statement of Privacy applies to our Practice’s website and governs data collection and usage. Using this website, you consent to the data practices described in this Statement.
Collection of your Personal Information
This Practice collects personally identifiable information, such as your email address, name, home or work address, or telephone number. This Practice also collects anonymous demographic information that is not unique to you, such as your ZIP code, age, gender, preferences, interests, and favorites.
There is also information about your computer hardware and software that is automatically collected by this website. This information can include your IP address, browser type, domain names, access times, and referring website addresses. This information is used for the operation of the service, maintaining the quality of the service, and providing general statistics regarding the use of this website.
Please remember that if you directly disclose personally identifiable information or personally sensitive data through public message boards, this information may be collected and used by others.
This Practice encourages you to review the privacy statements of websites you choose to link to from the website so that you can understand how those websites collect, use, and share your information. This Practice is not responsible for the privacy statements or other content on any other websites.
Use of your Personal Information
This Practice collects and uses your personal information to operate the website and deliver the requested services. This Practice also uses your personally identifiable information to inform you of other products or services available from this Practice and its affiliates. This Practice may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.
This Practice does not sell, rent, or lease its customer lists to third parties. This Practice may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange deliveries. All such third parties are prohibited from using your personal information except to provide these services, and they are required to maintain the confidentiality of your data.
This Practice does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.
This Practice will disclose your personal information without notice only if required to do so by law.
Use of Cookies
The website uses “cookies” to help this Practice personalize your online experience. A cookie is a text file placed on your hard disk by a website server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you.
Security of your Personal Information
This Practice secures your personal information from unauthorized access, use, or disclosure. This Practice secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use, or disclosure. When personal information (such as a credit card number) is transmitted to other websites, it is protected through encryption, such as the Secure Socket Layer (SSL) protocol.
Changes to this Statement
This Practice will occasionally update this Statement of Privacy to reflect company and customer feedback. We encourage you to periodically review this Statement to inform how this Practice protects your information.
Contact Information
If you have any questions, please contact us at Reception@TLAH-vet.com.
Fear Free Streamlined Visits
Our separate waiting room areas for cats and dogs encourage a fear-free experience and an enjoyable visit. Everything about our facility was built with your and your pet’s well-being in mind! Sit back, relax (lay on the floor, have a couple of dog or cat treats), and enjoy our inviting atmosphere and home-like comforts and conveniences. Welcome to the TLAH family!
While we would love to see you and your furry friends all the time, we recognize that life is hectic, and your time is valuable. With this in mind, we strive to get all of your pet’s annual preventive care done in one visit rather than spreading it out over the year, whenever possible. This saves you unnecessary trips and makes it easier to keep track of medical due dates. This also gives you the opportunity to bring your pets to visit us just for fun during the year when you’re out and about with them, with hugs and treats awaiting them instead of prods and pokes at every visit. This will keep their annual and (hopefully infrequent) illness visits as a small part of their experience with us to help them feel happier and more comfortable when coming to the hospital. Happy pets = less stress for them and you!
